Chasms in communication

Some years ago, we delivered a “Training Calendar” workflow application to a client. It was a system where the training department could upload new training events and invite selected/ all employees to participate. Here is how it worked: – Once the employee signed up, the manager would be alerted to approve/ reject this. – If…

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Why I am a dreadful salesperson

Many years ago, I joined a software firm where I was, unbeknownst to myself, hired as a salesperson. During the interview, this was never hinted at — I was asked questions about client handling, project management and execution alone — and the appointment letter stated the title of “Project Manager”, but the very day I…

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Parting on good terms

Shalini [name changed], a software developer who reported to me, put in her resignation one morning. This took me completely by surprise because we had just returned that morning from another city where we had gone to demo the prototype of a new project that was underway. Anyway, because I was only her functional supervisor,…

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