Data mining: when what you see is NOT what you get

I was in the four-member Singapore unit, testing internal processes at the bank. Our New York unit had a staff strength of about 25, a part of which was a dedicated data mining unit (DMU) that crunched various reports. One day, the Legal unit (global) head asked for a report that seemed simple enough: How…

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Is your etiquette trainer fit to be one?

A few years ago, the management of our organization decided to put the staff of the entire Bangalore office through a two-day workshop on “etiquette training”. [They announced it as “Training in etiquettes, communication skills and mannerisms etc.” — I can find four grammar/ word usage errors right there.] Our office space was a two-bedroom…

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Sloppy helpdesk cost the ISP our account

Here we were, looking for an Internet connection for the office. I was already in touch with Airtel, but our sales guy suggested I get a quote from someone else as well, to be sure the rates were competitive. Another colleague said her friends were super-impressed by the Tatas; she suggested that we should go…

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